Shipping Policy

Thank you for shopping at shellcharm. We are committed to delivering your handmade seashell keychains with care and efficiency across Vietnam. Please read our shipping policy below for detailed information.

1. Nationwide Delivery

We ship to all provinces and cities within Vietnam.

2. Shipping Fee

  • A fixed shipping fee of 35,000 VND applies to all orders, regardless of location or quantity.

3. Order Processing Time

  • All orders are handmade to order.

  • Processing time is typically 1 to 3 business days, depending on the quantity of items ordered.

  • Orders placed after 5:00 PM or during weekends will be processed on the next working day.

4. Delivery Time

  • Delivery time ranges from 3 to 5 business days, depending on your location.

  • Delivery time does not include weekends or public holidays.

  • All shipments are handled by trusted and reputable courier partners to ensure safety and timeliness.

5. Delays & Exceptions

  • Delivery times may be delayed due to:

    • Public holidays or national celebrations

    • Unforeseen events such as pandemics, extreme weather, or courier disruptions

We appreciate your patience and understanding in such cases. We will notify you in advance whenever possible.

6. Contact Information

If you have any questions regarding your order or shipping, please feel free to contact us: